ServiceNow, Inc.

“At the core of these solutions is the ServiceNow AI Platform ("Platform"), a robust, cloud-based Platform that facilitates comprehensive delivery of seamless workflows”

“At the core of these solutions is the ServiceNow AI Platform, a robust, cloud-based platform that facilitates comprehensive delivery of seamless workflows and drives digital transformation across all departments and personas within an organization.”

“Because we generally recognize revenues from our subscription services over the subscription term, a decrease in new subscriptions or renewals may not be immediately reflected in our operating results.”

“Our Technology products help companies unite technology, risk management and security operations on a single platform to deliver modern and resilient digital services”

“Doing business with the public sector and heavily-regulated entities subjects us to risks related to government procurement processes, regulations and contracting requirements.”

“we continue to see an increase in the number of 12-month agreements entered into with the U.S. federal government throughout the year, with the highest number of agreements entered into in the quarter ended September 30”

“Our Platform’s integrated AI offering, Now Assist, empowers organizations to boost productivity by providing a range of AI tools.”

“Our products are grouped into four areas: Technology, Customer Relationship Management (“CRM”) and Industry, Core Business, and Creator and Other. We release two major Platform upgrades each year”

“Our Platform’s single data fabric and integrated data layer, enabled by our Workflow Data Fabric and RaptorDB products”

“Sales outside of North America represented 37% of our total revenues for each of the years ended December 31, 2025 and 2024.”

“Revenues outside North America represented 37% of total revenues for each of the years ended December 31, 2025 and 2024.”

“our reported subscription revenues would have been $128 million lower, excluding the impact of our cash flow hedging program”

“We currently operate data centers in North America, South America, Europe, Asia and Australia, and we regularly evaluate our data center operations and capacity needs in existing and new geographies.”

“As of December 31, 2025, we employed: 29,187 EMPLOYEES on a full-time basis”

“Additionally, with our acquisition of Moveworks, Inc. we have strengthened our enterprise workflow automation on our Platform by integrating advanced enterprise search and front-end virtual agent technology.”

“Our two decades partnering with enterprise customers provide us with a deep understanding of how work actually flows across organizations—across departments, systems and organizational silos.”

“enterprise application software vendors, both cloud-based and on-premises, such as Microsoft, Oracle, SAP, Salesforce and Workday”

“organizations are under pressure from their stakeholders to accelerate growth and achieve unprecedented productivity improvements. To meet these demands, they are prioritizing the digitalization and modernization of their workflows through AI-powered automation.”

“We operate in a highly competitive and rapidly evolving market characterized by fragmentation, low barriers to entry, shifting customer needs and frequent introductions of new products and services.”

“we deploy our engineers to work directly with strategic customers through our Now Next AI program, where we co-build agentic AI solutions to solve their critical challenges”

“Our ambition to become the defining AI enterprise software company of the 21st century is the driving force behind our overall business strategy”

“we issued 1.40% fixed rate ten-year notes with an aggregate principal amount of $1.5 billion due on September 1, 2030”

“We expect sales and marketing expenses for the year ending December 31, 2026 to increase in absolute dollars and to decrease slightly as a percentage of revenue”

“As our business grows, we expect our revenue growth rate to decline over the long term.”

“our board of directors approved and declared a 5-for-1 split of our common stock”

“we do expect to seek additional debt financing to fund our acquisition of Armis Security Ltd.”

“the EU Data Act has data portability, interoperability and accessibility requirements, as well as unclear data transfer restrictions that could impact our operations.”

“Incorporating AI technology into our offerings may result in operational, legal, regulatory, ethical and other challenges.”

“We rely on our network of partners for an increasing portion of our revenues, and if these partners fail to perform, our business may be harmed.”

“Cloud-based and AI native vendors may build more business applications or AI powered automation solutions that compete with our products and services.”

“If we fail to comply with applicable anti-corruption and anti-bribery laws, export control laws, economic and trade sanctions laws, or other global trade laws, we could be subject to penalties and civil and/or criminal sanctions”

“sustained declines in our stock price or lower stock price performance relative to our competitors reduces the retention value of such awards”

“we have experienced security incidents, which may reoccur in the future, that resulted in unauthorized access to, loss or inadvertent disclosure of confidential, proprietary and sensitive information.”

“Our customer deals are becoming more complex, which tend to involve longer, more expensive sales cycles, increased pricing pressure, and implementation and configuration challenges.”

“We may be adversely affected by our debt service obligations.”

“Such misconfigurations can be, and have been, identified publicly, increasing the risk of data being exposed unintentionally.”