Salesforce, Inc.

Salesforce, Inc.

CRM

$241.16

Updated: 24/09/2026, 17:37:42

Market Cap
$197.40B
Sector
Technology
Industry
Software - Application
Country
US
Stock valuation chart
One-year closing share-price history for CRM
Company Profile

Salesforce, Inc. is a leading provider of customer relationship management (CRM) solutions, dedicated to connecting businesses and their clientele on a global scale. At its core, the Customer 360 platform empowers organizations to create seamless, integrated experiences for their customers. The company's extensive suite of services encompasses a wide array of functionalities: Sales: Tools designed to manage sales pipelines, track leads, forecast opportunities, extract data-driven insights through analytics, and streamline the creation of quotes, contracts, and invoices. Service: Capabilities enabling companies to deliver highly personalized, trustworthy, and scalable customer support. Platform: A versatile development environment, featuring intuitive drag-and-drop tools, that allows businesses of diverse sizes, locations, and industries to build tailored applications, thereby strengthening customer relationships. Learning: An online educational platform providing accessible training to acquire sought-after Salesforce skills. Slack: A comprehensive system for team collaboration and engagement. Marketing: Solutions for strategizing, personalizing, and optimizing individual customer marketing journeys. Commerce: Offerings that unify customer interactions across various channels, including mobile, web, social media, and physical retail stores. Tableau: A complete analytics solution addressing a broad spectrum of enterprise data analysis needs. MuleSoft: An integration platform designed to unlock and connect data residing across an organization's various systems. Salesforce's offerings cater to numerous sectors, such as financial services, healthcare, life sciences, and manufacturing, among others. Beyond its core products, the company also provides professional services and conducts both in-person and online courses to certify customers and partners in the architecture, administration, deployment, and development of its services. Its solutions are distributed through direct sales channels, as well as a network of consulting firms, systems integrators, and other strategic partners. Established in 1999, Salesforce, Inc. maintains its headquarters in San Francisco, California.

USD
NYSE
CEO: Marc R. Benioff
Employees: 83,334
https://www.salesforce.com
Asset Summaries
Latest generated summaries for CRM

No summaries found.

Detailed business
Evidence-backed facts extracted from the latest official annual filing.
CRM-10-k-fy2026.html2.5 MBtext/htmlENFiled 02/03/2026Period ended 31/01/2026

Business monitoring

Reported and calculated KPIs plus operational exposure disclosed in the FY 2026 filing.

Evidence-backed · 55 KPI observations

Revenue

$41.5B

FY 2026 · Reported

Net income

$7.5B

FY 2026 · Reported

Gross margin

77.7%

FY 2026 · Calculated

Free cash flow

$14.4B

FY 2026 · Calculated

R&D intensity

14.4%

FY 2026 · Calculated

Share repurchases

$12.6B

FY 2026 · Reported

Earnings and cash generation
USD billions, directly sourced from inline XBRL; free cash flow is operating cash flow less capex.
Profitability and reinvestment
Margins and R&D as a percentage of revenue.
Top products and services
Products and services mentioned in the filing; a quantitative sales breakdown was not disclosed.

Other offerings mentioned without separate sales

Data 360
Agentforce 360 Platform, Slack and Other
Agentforce Sales
Agentforce Service

Area-level product sales are displayed only when the filing reports a product × geography breakdown. Regional totals are not allocated across products by estimation.

Geographic footprint
What the filing identifies, separated by location role so partner manufacturing is not presented as Apple-owned factories.
1 named headquarters
0 manufacturing countries
0 individually named factories

Map layer

Pins show disclosed operations. The heatmap colors the filing’s reported geographies; regional figures shade the region and are not estimates for each country.

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Named headquarters Manufacturing partner country

Only locations and quantities explicitly supported by the filing are displayed. A country-level manufacturing percentage or product allocation is shown only when the source discloses it; materiality scores are never presented as production shares.

How the business makes money

Company overview

Global CRM leader founded 1999; Agentforce 360 Platform; subscription-based sales worldwide direct and via partners

98%
Source evidence
“Salesforce, Inc. (“Salesforce,” the “Company,” “we” or “our”) is a global leader in customer relationship management (“CRM”) technology, helping organizations of any size become agentic enterprises. Founded in 1999”

Operating segments

We operate as one segment

99%
Source evidence
“Operating Segments We operate as one segment.”

Customer base and go-to-market

Business customers worldwide; direct sales plus partner channel; third-party developer ecosystem

95%
Source evidence
“We sell to businesses worldwide, primarily on a subscription basis, through our direct sales efforts and also indirectly through partners.”

Government customers

Sales to government organizations; subject to procurement regulation

92%
Source evidence
“Our business depends, in part, on sales to government organizations, and significant changes in the contracting or fiscal policies of such government organizations could adversely affect our business”

Data 360

Data 360 — hyperscale trusted data engine with zero-copy technology

95%
Source evidence
“Data 360 is Salesforce’s hyperscale, trusted data engine that gives AI agents their context and serves as the foundation for how customers unify our service offerings”

Agentforce 360 Platform, Slack and Other

Agentforce 360 Platform with Slack as primary conversational interface; built on Hyperforce

95%
Source evidence
“The Agentforce 360 Platform enables companies of all industries, sizes, and locations to build business workflows, applications and AI agents on a single, comprehensive platform”

Agentforce Sales

Agentforce Sales — AI-augmented sales platform

95%
Source evidence
“Our Agentforce Sales offering is an integrated platform that brings together the power of humans with AI agents to help sales teams sell faster and smarter”

Agentforce Service

Agentforce Service — AI-powered customer and field service platform

95%
Source evidence
“Our Agentforce Service offering enables companies in every industry to bring all of their customer, employee, IT and field service needs onto one integrated, AI-powered platform”

Primary business locations

United States, Europe, Canada, Latin America, Asia Pacific and Japan

95%
Source evidence
“We primarily conduct our business in the following locations: the United States, Europe, Canada, Latin America, Asia Pacific and Japan.”

Revenue sources fiscal 2026

Subscription and support ~95% of total revenue; term software licenses <10% of subscription and support revenue

97%
Source evidence
“Subscription and support revenues accounted for approximately 95 percent of our total revenues for fiscal 2026.”

Operations and dependencies

Listed currency exposures

EUR, GBP, JPY, CAD, AUD, BRL vs USD

96%
Source evidence
“our results of operations and cash flows are subject to fluctuations in the following currencies: the Euro, British Pound Sterling, Japanese Yen, Canadian Dollar, Australian Dollar and Brazilian Real against the United States Dollar (“USD”).”

FX impact fiscal 2026

FX boosted FY2026 revenue ~1% and current RPO growth ~3%

95%
Source evidence
“Total revenues in the fiscal year ended January 31, 2026 was positively impacted by approximately one percent in foreign currency fluctuations compared to the fiscal year ended January 31, 2025.”

Positioning and strategy

Informatica acquisition

Informatica acquired November 2025 for ~$9.6B; contributed ~$0.4B fiscal 2026 revenue

98%
Source evidence
“In November 2025, we completed our acquisition of Informatica, an AI-powered enterprise cloud data management platform, for approximately $9.6 billion. Informatica contributed approximately $0.4 billion of revenue in fiscal 2026.”

Regrello acquisition

Regrello Corp. acquired October 2025 to accelerate agentic roadmap

90%
Source evidence
“our October 2025 acquisition of Regrello Corp. (“Regrello”) and our November 2025 acquisition of Informatica, Inc. (“Informatica”). These acquisitions bring in key talent and technology to accelerate innovation.”

Competitive landscape

Intense competition across packaged software, AI-native startups, freemium vendors, vertical specialists, productivity/email providers, and platform development companies

95%
Source evidence
“The market for enterprise applications and platform services is highly competitive, rapidly evolving, fragmented and subject to changing technology, low barriers to entry, shifting customer needs and frequent introductions of new products and services.”

Key growth levers

Multi-product adoption, enterprise/international penetration, vertical solutions, and agentic AI investment

94%
Source evidence
“We continue to focus on several key growth levers, including driving multiple service offering adoption, increasing our penetration with enterprise and international customers and expanding our industry-specific reach with more vertical software solutions.”

Restructuring and margin expansion

Restructuring: workforce, office space and data center reductions to expand operating margins

95%
Source evidence
“We have undertaken various restructuring initiatives to improve operating margins and continue advancing our ongoing commitment to profitable growth, which has included a reduction of our workforce, office space and data centers within certain markets.”

Risks, financing, and outlook

Debt structure

$8.4B senior notes; $5.0B undrawn revolver; $6.0B Informatica acquisition borrowings outstanding

97%
Source evidence
“As of January 31, 2026, we had senior unsecured debt outstanding, with maturities starting in April 2028 and extending through July 2061 with a total carrying value of $8.4 billion.”

Fiscal 2026 revenue

FY2026 revenue $41.5B, +10% y/y

98%
Source evidence
“Revenue: For fiscal 2026, revenue was $41.5 billion, an increase of ten percent year-over-year.”

Fiscal 2026 cash flow and liquidity

FY2026 operating cash flow $15.0B (+15%); $9.6B cash and marketable securities; $14.3B receivables; $5.0B revolver

97%
Source evidence
“Cash provided by operations for fiscal 2026 was $15.0 billion, an increase of 15 percent year-over-year. Total cash, cash equivalents and marketable securities as of January 31, 2026 was $9.6 billion.”

Capital returns fiscal 2026

FY2026 buybacks ~$12.7B (50M shares); dividends ~$1.6B; aggregate buyback authorization $50.0B

97%
Source evidence
“For fiscal 2026, we repurchased approximately 50 million shares of our common stock for approximately $12.7 billion as compared to 30 million shares for approximately $7.8 billion from a year ago.”

Fiscal 2026 operating income and margin

FY2026 operating income $8.3B; operating margin ~20% vs ~19% prior year

97%
Source evidence
“Income from Operations: For fiscal 2026, income from operations was $8.3 billion as compared to $7.2 billion from a year ago. Operating margin, which represents income from operations as a percentage of total revenue, increased to approximately 20 percent for fiscal 2026 compared to approximately 19 percent in the prior year period.”

Remaining performance obligation

Total RPO ~$72.4B (+14%); current RPO ~$35.1B (+16%) at Jan 31, 2026

97%
Source evidence
“Total remaining performance obligation, which represents all future revenue under contract yet to be recognized, as of January 31, 2026 was approximately $72.4 billion, an increase of 14 percent year-over-year. Current remaining performance obligation as of January 31, 2026 was approximately $35.1 billion, an increase of 16 percent year-over-year.”

Demand resilience and momentum

Strong Agentforce, Slack and Data 360 momentum; resilient demand; Q4 seasonality strongest

93%
Source evidence
“During fiscal 2026, we experienced strong momentum in Agentforce, Slack and Data 360, bolstered by the acquisition of Informatica.”

Tax regulation - OBBBA

OBBBA (July 2025): immediate domestic R&D deduction, 100% bonus depreciation; immaterial FY2026 provision impact, positive cash tax impact

94%
Source evidence
“On July 4, 2025, the One Big Beautiful Bill Act (“OBBBA”) was enacted into law. The OBBBA includes significant changes to US corporate tax provisions of the Tax Cuts and Jobs Act.”

Cybersecurity risk

Security breaches of own or third-party systems including ransomware, state-sponsored attacks, AI-accelerated threats

97%
Source evidence
“efforts by threat actors, including criminal organizations, state-sponsored actors and nation-states, to launch coordinated cyberattacks or supply chain attacks on our infrastructure or that of our third-party vendors, including through ransomware, destructive malware, distributed denial-of-service attacks”

Third-party infrastructure dependency

Dependency on third-party data center hosting, cloud platform providers and Internet infrastructure

95%
Source evidence
“Any interruptions or delays in services from third parties, including data center hosting facilities, cloud computing platform providers and other hardware and software vendors, as well as Internet infrastructure”

Subscription revenue recognition timing

Ratable recognition over 12–36 month terms delays reflection of sales downturns

95%
Source evidence
“We generally recognize revenue from customers ratably over the terms of their subscription and support agreements, which are typically 12 to 36 months.”

Currency exchange risk

FX fluctuations, particularly USD versus local currencies

94%
Source evidence
“Fluctuations in currency exchange rates, particularly the U.S. Dollar versus local currencies.”

Regulation of AI, cloud and cross-border data

Evolving privacy, AI and cloud regulation and cross-border data transfer restrictions

94%
Source evidence
“Privacy concerns and laws as well as evolving regulation of cloud computing, AI services, increased restriction of cross-border data transfers and other regulatory developments.”

AI-related social, ethical and regulatory risk

AI development/deployment raises social, ethical, regulatory and IP risks including AI-training copyright claims

94%
Source evidence
“Social, ethical, and regulatory issues, including the development, deployment, use or capabilities of AI in our offerings.”

Sanctions and export controls

Export controls and sanctions risk amid US-China tensions, Russia sanctions, Ukraine war, Middle East conflict and tariff changes

94%
Source evidence
“geopolitical developments such as events affecting relations between the United States and China, multi-jurisdictional sanctions on Russia, the war in Ukraine and regional conflict in the Middle East”

Consumption-based pricing model risk

Limited pricing experience with consumption-based contracts for Agentforce and Data 360

93%
Source evidence
“We have limited experience with determining optimal pricing for our consumption-based contracts and may have lower levels of customer consumption of our products than we expect”

Material exposure graph

Artificial intelligence
Competitive Exposure

AI-native startups and generative AI could disrupt offerings or displace workflows; also drives new security and regulatory risks and heavy investment.

Relevance 90·Dependency 75·Confidence 94
Source evidence
“AI-native companies and emerging startups that leverage generative AI and large language models as the core foundation of their architecture, offering highly specialized, autonomous, or automated solutions that may bypass traditional business process workflows”
Agentforce
Revenue Exposure

Agentforce is the agentic layer of the platform and a key source of recent momentum; new and uncertain monetization via consumption-based model.

Relevance 90·Dependency 70·Confidence 93
Source evidence
“During fiscal 2026, we experienced strong momentum in Agentforce, Slack and Data 360, bolstered by the acquisition of Informatica.”
Privacy and data protection regulation
Regulatory Exposure

Privacy concerns, AI/cloud regulation and cross-border data transfer restrictions are identified legal/regulatory risks.

Relevance 85·Dependency 70·Confidence 93
Source evidence
“Privacy concerns and laws as well as evolving regulation of cloud computing, AI services, increased restriction of cross-border data transfers and other regulatory developments.”
Third-party data center and cloud platform providers
Supplier Dependency

Breaches or interruptions at third-party data center and cloud providers could disrupt services and cause reputational and financial harm.

Relevance 80·Dependency 75·Confidence 94
Source evidence
“Any breaches in our security measures or those of our third-party data center providers, cloud computing platform providers, customers, partners, or other third-party vendors, or the underlying Internet infrastructure”
Slack
Technology Dependency

Slack is central to the ecosystem as the primary conversational interface for Agentforce-embedded applications and autonomous agents.

Relevance 80·Dependency 65·Confidence 93
Source evidence
“Central to this ecosystem is Slack, which serves as the primary conversational interface, allowing users to interact with Agentforce-embedded applications and autonomous agents within their natural flow of work.”
Data 360
Revenue Exposure

Data 360 is the data foundation unifying offerings and a momentum product; consumption-based monetization remains relatively new and uncertain.

Relevance 80·Dependency 65·Confidence 90
Source evidence
“During fiscal 2026, we experienced strong momentum in Agentforce, Slack and Data 360, bolstered by the acquisition of Informatica.”
Enterprise customers
Customer Exposure

Increased enterprise and international penetration is a key growth lever; enterprise sales involve longer, more expensive sales cycles and pricing pressure.

Relevance 80·Dependency 65·Confidence 92
Source evidence
“A more time-consuming and expensive sales cycle, pricing pressure and implementation and configuration challenges for sales efforts to larger enterprise customers.”
Hyperforce
Technology Dependency

Agentforce 360 Platform is built on Hyperforce infrastructure for data governance and compliance at a local level worldwide.

Relevance 75·Dependency 60·Confidence 92
Source evidence
“The Agentforce 360 Platform is built on Hyperforce, our infrastructure that helps customers manage data governance and compliance at a local level, all over the world.”
Personnel resources and retention
Cost Driver

Loss of key management or development/operations personnel, or inability to attract and retain employees, is a disclosed operational risk; strain from supporting growing customer base.

Relevance 75·Dependency 60·Confidence 90
Source evidence
“Any loss of key members of our management team or development and operations personnel, or inability to attract and retain employees necessary to support our operations and growth.”
Global economic conditions
Demand Driver

Volatile and weakened global economic conditions are a general risk; demand has remained relatively resilient due to diversified portfolio.

Relevance 70·Dependency 55·Confidence 90
Source evidence
“Volatile and significantly weakened global economic conditions.”
Euro
Currency Exposure

Results subject to EUR fluctuations against USD from selling subscriptions in multiple currencies.

Relevance 70·Dependency 55·Confidence 95
Source evidence
“our results of operations and cash flows are subject to fluctuations in the following currencies: the Euro, British Pound Sterling, Japanese Yen, Canadian Dollar, Australian Dollar and Brazilian Real against the United States Dollar (“USD”).”
Geopolitical risk
Geopolitical Exposure

Sanctions and export controls are subject to change from US-China relations, Russia sanctions, Ukraine war and Middle East conflict, and tariff policy changes.

Relevance 70·Dependency 50·Confidence 92
Source evidence
“geopolitical developments such as events affecting relations between the United States and China, multi-jurisdictional sanctions on Russia, the war in Ukraine and regional conflict in the Middle East”
Internet infrastructure
Technology Dependency

Attacks on or vulnerabilities in underlying Internet networks and services, mostly outside company control, could disrupt products.

Relevance 65·Dependency 60·Confidence 90
Source evidence
“attacks on, or vulnerabilities in, the underlying networks and services that power the Internet on which our products depend, most of which are not under our control”
Partners and resellers
Supplier Dependency

Sales are made indirectly through partners; competitors have distribution agreements with consultants, system integrators and resellers.

Relevance 65·Dependency 50·Confidence 88
Source evidence
“We sell to businesses worldwide, primarily on a subscription basis, through our direct sales efforts and also indirectly through partners.”
British Pound Sterling
Currency Exposure

GBP is among the listed currency exposures against USD.

Relevance 65·Dependency 50·Confidence 95
Source evidence
“our results of operations and cash flows are subject to fluctuations in the following currencies: the Euro, British Pound Sterling, Japanese Yen, Canadian Dollar, Australian Dollar and Brazilian Real against the United States Dollar (“USD”).”
Japanese Yen
Currency Exposure

JPY is among the listed currency exposures against USD, reflecting Asia Pacific/Japan operations.

Relevance 60·Dependency 45·Confidence 95
Source evidence
“our results of operations and cash flows are subject to fluctuations in the following currencies: the Euro, British Pound Sterling, Japanese Yen, Canadian Dollar, Australian Dollar and Brazilian Real against the United States Dollar (“USD”).”
Full company information
Latest profile, trading, valuation, and identifier data stored for CRM.
Share price
$241.16
Market cap
$197.40B
Exchange
NYSE
Currency
USD
CEO
Marc R. Benioff
Employees
83,334
IPO date
23/06/2004
Beta
1.202
Last dividend
$0.00
Day range
$237.00 – $242.01
52-week range
$146.32 – $269.11
1-day performance
1.51%
1-year performance
64.82%
Current drawdown (1Y)
-10.39%
CIK
0001108524
CUSIP
79466L302
ISIN
US79466L3024
Created
07/12/2025, 03:27:00
Last update
24/09/2026, 17:37:42

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