Mobile eco-system clients (carriers, retailers, OEMs, cable MSOs)
Customer Exposure
Global Lifestyle depends substantially on a few clients in the mobile eco-system; loss or unfavorable renewal would materially reduce segment revenues and profits.
Relevance 90·Dependency 85·Confidence 95
Source evidence
“Each of our Global Lifestyle and Global Housing segments receives a substantial portion of its revenues from a few clients.”
Financial Services
Revenue Exposure
Revenues come primarily from insurance policies, service contracts, and investment income; investment income is sensitive to interest rates.
Relevance 90·Dependency 85·Confidence 95
Source evidence
“We generate revenues primarily from the sale of our insurance policies, service contracts and related products and services, and from income earned on our investments.”
B2B2C partnerships
Revenue Exposure
The B2B2C model partnering with leading brands is the core distribution channel for both segments and creates earnings and capital diversification.
Relevance 88·Dependency 85·Confidence 95
Source evidence
“Our business model in our Global Lifestyle and Global Housing segments focuses on business-to-business-to-consumer (B2B2C) distribution, partnered with some of the world’s leading brands.”
Mortgage lenders and servicers
Customer Exposure
Global Housing revenue relies on exclusive and non-exclusive relationships with mortgage lenders and servicers; client financial/regulatory issues could lower sales.
Relevance 85·Dependency 80·Confidence 95
Source evidence
“exclusive and non-exclusive relationships with mortgage lenders and servicers, manufactured housing lenders, property managers”
Mobile carriers
Customer Exposure
Mobile device solutions are 53.0% of Connected Living revenue in 2025; carrier relationships, including a new agreement with a large U.S. mobile carrier, are a key demand driver.
Relevance 85·Dependency 80·Confidence 93
Source evidence
“In mobile, subscriber growth remained strong, supported by the expansion of device protection programs globally, and we deepened key carrier relationships, including by signing a new agreement with a large U.S. mobile carrier.”
Inflationary pressures and supply chain disruptions increase claim payment costs for materials and labor, particularly in Global Housing and Global Automotive.
Relevance 85·Dependency 70·Confidence 90
Source evidence
“General inflationary pressures and supply chain disruptions, including within the current environment, has and may continue to increase the costs of paying claims, including for materials and labor, particularly in our Global Housing and Global Automotive businesses.”
Mobile device solutions
Revenue Exposure
Mobile device solutions grew from 44.8% to 53.0% of Connected Living revenue between 2023 and 2025, making it the largest revenue driver in Global Lifestyle.
Relevance 82·Dependency 70·Confidence 97
Source evidence
“53.0%, 50.6%, and 44.8%, respectively, of net earned premiums, fees and other income was from mobile device solutions”
Artificial intelligence
Competitive Exposure
Insurtech entrants and competitors using AI could disrupt markets; Assurant must invest in AI to maintain competitive position, with risk AI fails or underperforms.
Relevance 80·Dependency 65·Confidence 90
Source evidence
“we must respond to the threat of disruption by traditional players, such as insurers, from new entrants, such as "Insurtech" companies, and from their use of technologies such as AI”
economic downturn
Customer Exposure
Economic downturns reduce purchases of insurance products and service contracts, increase lapses, and raise client credit risk on premium remittances.
Relevance 80·Dependency 60·Confidence 90
Source evidence
“individuals and businesses may (i) choose not to purchase our insurance products, extended service contracts and other products and services, (ii) terminate existing policies or contracts or permit them to lapse”
Florida, California and Texas
Revenue Exposure
Lender-placed products automatically cover client portfolios, which may increase catastrophe-prone location exposure in these states; competitor withdrawals may drive adverse selection.
Relevance 75·Dependency 65·Confidence 90
Source evidence
“our exposure to certain catastrophe-prone locations, such as Florida, California and Texas, may increase. The withdrawal of other insurers from these or other states may lead to adverse selection”
Inflation affects claims frequency/severity, reserve adequacy, and repair costs across segments.
Relevance 75·Dependency 60·Confidence 92
Source evidence
“Variability in insurance claims, including changes in frequency and severity, and the impact of inflation, also contribute to fluctuations in our business performance.”
Inflation
Revenue Exposure
Inflationary environment is cited as a driver of catastrophe and non-catastrophe losses that could materially reduce profitability.
Relevance 75·Dependency 60·Confidence 92
Source evidence
“Catastrophe and non-catastrophe losses, including as a result of climate change and the current inflationary environment, could materially reduce our profitability”
interest rates
Commodity Exposure
Changes in interest rates impact the investment portfolio and capital; persistently low or rapidly increasing rates contribute to market volatility.
Relevance 75·Dependency 55·Confidence 90
Source evidence
“changes in interest rates has impacted, and may continue to impact, our investment portfolio and capital”
Mortgage lenders / financial institutions
Demand Driver
Global Housing lender-placed insurance growth relies on lender clients; success renewing key clients and winning new partnerships drove 2025 policy growth.
Relevance 72·Dependency 65·Confidence 85
Source evidence
“we continued to outperform through policy growth in lender-placed, supported by a hardened voluntary homeowners’ insurance market and our success renewing key clients and winning new partnerships.”
Extended service contracts for consumer electronics and appliances
Revenue Exposure
Extended service contracts contributed 34.4% of Connected Living revenue in 2025, though declining share from 44.7% in 2023; momentum across appliances and consumer electronics retail.
Relevance 70·Dependency 60·Confidence 95
Source evidence
“In retail extended service contracts, we continued to build momentum across appliances and consumer electronics”
Housing market
Demand Driver
Global Housing (Homeowners) revenue depends on housing market conditions and the voluntary insurance market.
Relevance 70·Dependency 60·Confidence 92
Source evidence
“Our Homeowners revenue is impacted by changes in the housing market, as well as the voluntary insurance market.”
Reportable catastrophes materially affect Global Housing earnings; $46.4M lower catastrophe losses boosted 2025 Adjusted EBITDA.
Relevance 70·Dependency 55·Confidence 95
Source evidence
“Global Housing Adjusted EBITDA increased $187.5 million, or 28%, to $858.7 million for Twelve Months 2025 from $671.2 million for Twelve Months 2024, including $46.4 million of lower pre-tax reportable catastrophes.”
Climate change
Demand Driver
Climate change contributes to catastrophe and non-catastrophe losses, exposing profitability to increasing weather-related claim severity.
Relevance 70·Dependency 55·Confidence 90
Source evidence
“including as a result of climate change and the current inflationary environment”
climate change
Demand Driver
Climate change reduces reliability of catastrophe models used for pricing and reserving, particularly in Global Housing.
Relevance 70·Dependency 55·Confidence 90
Source evidence
“Climate change may make it more difficult to predict and model catastrophes, reducing our ability to accurately price our exposure to such events and mitigate risks”
consumer spending
Revenue Exposure
Declines in consumer confidence and consumer spending could reduce demand for the company's insurance and service contract products.
Relevance 70·Dependency 55·Confidence 85
Source evidence
“declines in consumer confidence and consumer spending, increases in prices or in the rate of inflation, periods of high unemployment or labor shortages”
Interest rates
Revenue Exposure
Fixed-maturity investment portfolio returns and market values fluctuate with interest rates; prepayment risk on MBS/ABS.
Relevance 70·Dependency 55·Confidence 90
Source evidence
“Both investment income and changes in market value on these investments can be significantly affected by changes in interest rates.”
New or increased tariffs from the current U.S. administration may impact the cost of claims and disrupt supply chains.
Relevance 70·Dependency 50·Confidence 85
Source evidence
“including increased or new tariffs that may impact the cost of claims and disrupt supply chains”
Artificial Intelligence
Demand Driver
Company invests in digital capabilities supported by AI, robotics and technology to improve operations, customer experience and product innovation.
Relevance 70·Dependency 45·Confidence 85
Source evidence
“We continue to invest in technology, including AI, to transform our operations, support our clients and improve the customer experience.”
Mobile device value and availability
Revenue Exposure
Declines in the value and availability of mobile devices directly expose the mobile business within Global Lifestyle.
Relevance 65·Dependency 60·Confidence 92
Source evidence
“Our mobile business is subject to the risk of declines in the value and availability of mobile devices”
Large dealer groups
Demand Driver
Global Automotive growth depends on new and renewed partnerships across distribution channels including large dealer groups.
Relevance 65·Dependency 50·Confidence 88
Source evidence
“In Global Automotive, we continue to expand and protect our position through new and renewed partnerships across distribution channels, including large dealer groups.”
Mobile device trade-in / carrier programs
Revenue Exposure
Connected Living mobile business volatility tied to device releases, carrier promotions, and used-device prices.
Relevance 60·Dependency 55·Confidence 90
Source evidence
“Our mobile business is subject to volatility in mobile device trade-in volumes and margins based on the actual and anticipated timing of the release of new devices, carrier promotional programs and sales prices for used devices”
Supply chain disruption
Demand Driver
Global supply chain disruptions listed among factors that may materially adversely affect results.
Relevance 55·Dependency 45·Confidence 88
Source evidence
“fluctuations in exchange rates, interest rates and inflation, and tariffs and global supply chain disruptions may have a material adverse effect on our results of operations or financial condition.”
Tariffs and global supply chain disruptions could materially adversely affect results.
Relevance 55·Dependency 45·Confidence 90
Source evidence
“tariffs and global supply chain disruptions may have a material adverse effect on our results of operations or financial condition.”
artificial intelligence
Technology Dependency
Company is undertaking enterprise-wide technology initiatives including AI as part of legacy system modernization and cloud migration strategy.
Relevance 55·Dependency 40·Confidence 85
Source evidence
“We continue to upgrade and implement new information technology systems and infrastructure involving several enterprise-wide technology initiatives, including AI, to support our strategy”
Financial and other institutions / card benefits clients
Customer Exposure
Financial services and other insurance products grew to 12.6% of Connected Living revenue in 2025, with strong progress scaling the card benefits business.
Relevance 55·Dependency 40·Confidence 85
Source evidence
“we saw strong progress in financial services as we scaled our card benefits business.”